Privacy Policy

Rivercity Roadworthys and Mechanical – Brisbane & Redlands
Last updated: 01/01/2026

Rivercity Roadworthys and Mechanical ("we", "us", "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

By using our website, making a booking, or providing us with your information, you consent to the practices described in this policy.

1. What personal information do we collect?

We collect the following types of personal information:

Contact details: Name, phone number, email address, postal address
Vehicle details: Registration number, make/model, VIN/chassis number, odometer reading
Booking information: Appointment date/time, service type (roadworthy, mechanical), location
Payment details: Credit card details (not stored by us – processed by secure third parties)
Evidence photos: Images of vehicles/trailers submitted for roadworthy certification
Correspondence: Communications via phone, email, text, or booking forms

2. How do we collect your information?

We collect information:

Directly from you when you book online, call/text, or email
Automatically via website forms and booking system
From government systems (e.g. TMR/QLD Transport for certificate issuance)
Via vehicle inspections (photos, measurements)

We do not collect sensitive information (e.g. health data) unless required by law.

3. Why do we collect your information? (Primary purposes)

Your information is used to:

Process and fulfill bookings/inspections
Issue roadworthy certificates to TMR/QLD Transport
Process payments and refunds/Credit Vouchers
Communicate about your booking (confirmations, reminders, updates)
Provide customer service and respond to enquiries
Improve our services and website
Comply with legal obligations (safety inspections, record‑keeping)

4. Who do we disclose your information to?

We may share your information with:

Payment processors (e.g. Stripe, eWay) for secure transactions
Government authorities (TMR/QLD Transport) for certificate submission
Service providers (hosting, email systems, booking software) under strict confidentiality
Professional advisors (accountants, lawyers) as required
Law enforcement if required by law

We do not sell or rent your information to marketers.

5. Overseas disclosure

We do not routinely send your information overseas. If this changes, we will update this policy and take reasonable steps to ensure overseas recipients comply with Australian privacy laws.

6. Data security

We protect your information using:

SSL encryption on our website
Secure payment gateways (no card details stored)
Access controls and firewalls
Secure cloud storage with backups

7. How long do we keep your information?

Booking records: 7 years (tax/compliance requirements)
Vehicle photos/evidence: Until certificate expiry + 1 year, or as required by TMR
Contact details: While you have active bookings or Credit Vouchers, or until you request deletion

8. Your privacy rights

Under the APPs, you have the right to:

Access your personal information
Correct inaccurate information
Delete your information (subject to legal retention requirements)
Complain about our handling of your information

To exercise these rights, contact us (see Section 12). We will respond within 30 days.

9. Cookies and website tracking

Our website uses cookies and similar technologies to help it function properly and to understand how visitors use it. Cookies are small text files stored on your device when you visit a website. They allow the site to remember your actions and preferences over a period of time.

We use the following types of cookies:

Strictly necessary cookies
These cookies are essential for the operation of our website and booking system. They enable core functions such as page navigation, secure form submission, and keeping your booking information active while you move between pages. Without these cookies, the website may not work correctly.

Performance and analytics cookies
We use analytics tools (such as Google Analytics or similar services) to collect information about how visitors use our website, for example which pages are visited, how long is spent on each page, and general information about the device and approximate location (such as city or region). This information is collected in aggregated form and helps us improve our website and services.

Functionality cookies
These cookies allow the website to remember choices you make (for example, information you have entered into forms during a session) so we can provide a smoother experience.

We do not use cookies to store your payment card details. Payments are processed securely by our third‑party payment providers.

9.1 Managing cookies

Most web browsers allow you to control cookies through the browser settings, including blocking or deleting cookies. If you choose to block all cookies, some parts of our website (particularly the online booking and payment features) may not function properly.

If we use third‑party analytics or embedded services, those providers may also set their own cookies in line with their privacy policies. Any personal information collected through cookies or analytics is handled in accordance with this Privacy Policy and the Australian Privacy Principles.

10. Direct marketing

We may send you service reminders or special offers if you have provided your contact details for bookings. You can opt out at any time by:

Clicking "unsubscribe" in emails
Texting "STOP" to our SMS number
Contacting us directly

11. Children’s privacy

Our services are not directed at children under 16. We do not knowingly collect information from children.

12. Contact us

Rivercity Roadworthys and Mechanical

ABN: 29 392 553 738

Privacy enquiries:

Email: bookings@rivercityroadworthys.com
Phone/Text: 0409 870 059 (business hours)
Mail: PO BOX 653 Coorparoo Queensland 4151

Complaints: If unsatisfied with our response, contact the Office of the Australian Information Commissioner (OAIC):

oaic.gov.au
1300 363 992

13. Changes to this policy

We may update this policy. Changes will be posted on our website with the "Last updated" date changed. Continued use of our services constitutes acceptance.